MUD-UK Frequently Asked Questions
Everything you need to know about our premium urban apparel, shipping, and returns.
What is the standard shipping time for domestic orders?
All domestic orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online Return Portal and enter your order number.
What payment methods do you accept?
MUD-UK accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
How can I ensure I am ordering the right size?
Each product page features a detailed 'Size & Fit' guide. We provide exact measurements for chest, waist, and length to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for an oversized urban fit.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated automatically at checkout. Please note that customs duties may apply.
Are your materials sustainably sourced?
At MUD-UK, we are committed to ethical fashion. Our core collection uses 100% organic cotton and recycled polyester blends. We work exclusively with manufacturers who adhere to fair labor standards and sustainable production practices.